Privacy Policy

Home Privacy Policy

Last Updated: October 2025

TechGyver Computer Repair & Home Service (“TechGyver,” “we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you engage with our services—whether in person, through our website, or via electronic communication.

By using our website, social media pages, or any of our computer repair, maintenance, or home service offerings, you acknowledge and consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide, improve, and secure our services. The types of data we may collect include:

A. Personal Information

Full name
Contact details (mobile number, email address, and physical address)
Device details (brand, model, and serial number)
Billing or payment information (for service transactions)
Service records and communication history

B. Non-Personal Information

Technical data such as browser type, IP address, and device information when you visit our website
Information collected through cookies or analytics tools for website performance monitoring

C. Sensitive Information
We do not intentionally collect sensitive personal data such as government-issued IDs, financial credentials, or passwords unless required to complete a legitimate service request with your consent.

2. How We Collect Information

We collect information in several ways, including:

When you fill out our contact or service request forms (online or physical)
When you communicate with us via call, text, chat, email, or social media
When you drop off your device for repair or request a home service
Through our website’s cookies and analytics when you browse or interact with our online pages

3. How We Use Your Information

TechGyver uses collected information for the following purposes:

To provide and manage computer repair and technical services
To communicate service updates, invoices, and progress reports
To schedule and confirm home service appointments
To improve our website, services, and customer experience
To process payments and issue receipts or invoices
To respond to inquiries, feedback, or complaints
To comply with legal and regulatory requirements

We only collect and use personal data necessary to fulfill the requested service and legitimate business functions.

4. Data Protection and Security

Your privacy and data security are our priority. TechGyver uses reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we follow industry-standard security practices, no electronic transmission or storage system can be completely secure. Therefore, we cannot guarantee absolute security but are committed to taking every precaution to minimize risk.

5. Data Retention

We retain customer information only for as long as necessary to complete the service or meet legal and accounting obligations. Afterward, personal data and related records are securely deleted or anonymized.

Customers may request data deletion or correction at any time, subject to applicable laws and business record requirements.

6. Sharing and Disclosure of Information

TechGyver does not sell, rent, or trade personal information to third parties. However, we may share limited data with trusted entities only in the following circumstances:

With service partners or suppliers involved in completing your repair or delivery request (e.g., parts suppliers, courier partners)
With payment processors to complete authorized transactions
With legal authorities if required by law, court order, or government regulation

All third-party partners are required to handle data in accordance with strict confidentiality and privacy obligations.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience, measure website traffic, and enhance service efficiency. Cookies do not collect personal information unless you voluntarily provide it.

You may choose to disable cookies through your browser settings; however, some parts of our website may not function properly if you do so.

8. Social Media and Communication Channels

TechGyver maintains official accounts on platforms such as Facebook, Messenger, and other social media sites for customer communication. Any data you share through these channels (e.g., messages, comments, inquiries) is governed both by this Privacy Policy and the respective platform’s privacy terms.

We advise clients to avoid sharing confidential or sensitive information over public comments or unsecured channels.

9. Children’s Privacy

Our services are intended for general audiences and are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have inadvertently gathered personal data from a child, we will promptly delete such information.

10. Your Rights

As a customer, you have the following rights regarding your personal data:

Access: You can request a copy of your personal data we hold.
Correction: You may update or correct inaccurate information.
Deletion: You can request that we delete your personal data, subject to legal obligations.
Withdrawal of Consent: You may withdraw your consent for data processing at any time.
Inquiry: You may ask how your data is processed and stored.

To exercise these rights, please contact us using the details below.

11. Updates to This Privacy Policy

TechGyver reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or applicable laws. Updates will be posted on our website with the revised date. We encourage clients to review this policy periodically for the latest version.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us through:

TechGyver Computer Repair & Home Service

Service Areas: Cebu City • Minglanilla • Talisay • Mandaue • Nearby Cebu Provinces

Operating Hours: Monday – Saturday, 9:00 AM – 9:00 PM
Contact Number: +63 991-175-1272

Email: info@techgyverph.com
Facebook Page: facebook.com/TechGyverPH